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Care of the mental health of your collaborators the mental health of employees should be a priority, as companies are expected to maintain higher levels of social responsibility. This is especially true in contact centers , where the daily handling of customer complaints and issues can be especially stressful and lead to high levels of burnout. Research shows that mental health issues such as stress, depression and anxiety are the cause of 44% of work-related health problems, making it more important than ever to look after employee wellbeing. The emotional environment of contact centers can have a draining effect on their employees as they advise clients on sensitive personal matters. For world mental health day , we'll look at some steps you can take to improve employee morale and the mental health of your team in contact centers. The importance of task rotation answering customer calls daily can be exhausting. Complaints management can have a negative impact on employees , both mentally and emotionally, throughout the day if there is no room for rest. Jumping from one call to another, with dissatisfied clients, can start to take its toll.

Offering your employees rotating assignments, across different customer service channels, can give them the breathing space they need to maintain the highest quality of customer service throughout the day. This will also ensure that their mind remains on task as they will encounter different problems regularly. Communicate with your consultants and find the routine that best suits your company. Rotating channels hourly, for example, might be the best way to maintain a high level of call availability while allowing employees to take a break. Or perhaps introducing ten minutes of administrative work Buy Bulk SMS Service or non-call communication such as emails and live chats every hour would provide the best results, giving your employees a break from back-to-back calls. Repetition can be exhausting, even more so when the content of each communication is heavy. Preventing employee burnout by recognizing harmful work routines can make your company more efficient, maintain a high level of customer service, and make your workplace a better environment. Apply meditation you can also implement wellness sessions to increase employee morale and stress management techniques. Live meditation classes, which can be delivered both in the office and via zoom or teams channels, give employees the tools they need to manage their own stress in the workplace.




Meditation can also boost concentration, focus and empathy, all valuable attributes in contact centers. Practicing meditation and breathing techniques as a group will not only make employees feel more comfortable with each other, but it can also foster team bonding. Personal meetings ensuring you have regular meetings with your employees is important for managing mental wellbeing in the workplace. Holding meetings with individual employees can help identify problems and potential burnout and establish new routines and measures to manage it. These meetings should be non-pressure situations and in neutral environments. Instead of holding the meeting in an office, try a staff cafeteria, coffee shop, or a video call for remote workers. As a company, it can sometimes be difficult to recognize the signs of burnout and problems for each team member. This is even more true for hybrid and remote workers, as face-to-face interactions are limited. Likewise, your employees may not feel comfortable asking you for help with their mental health issues, so hosting regular meetings can help provide a safe space for employees to communicate their emotions. It is important for employees' mental health to ensure they are trained in the skills necessary to recognize and treat burnout. Compassion training can make it easier for workers to communicate their needs.
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